Accessibility.
Compliance-focused websites. Inclusive by design.

From June 2025, two major changes in digital regulation come into effect:

• The European Accessibility Act (EAA)

• Stricter cookie compliance enforcement by the Information Commissioner's Office (ICO)

If your website doesn’t meet these new requirements, you could face legal, reputational and commercial risks.

We’re here to make sure you don’t.

Who's the accessibility widget best for?

Organisations seeking a quick, automated and budget-friendly solution

Accessibility widget pricing

Learn more about UserWay

Who's expert-led accessibility best for?

Organisations prioritising the best possible experience for all their users and are committed to continuous improvement.

Expert-led accessibility pricing

• Free website audit to scope remediation actions

• Website remediation, priced according to the findings of your free audit

• Regular monitoring from £275/month depending on your website’s scale and complexity 

Expert-led accessibility management: your shortcut to confidence

Create digital experiences that work for everyone – backed by real people, not just code.

Ready to lead on accessibility? Speak to our accessibility experts by filling out the form below. 

To meet GDPR, PECR and ePrivacy regulations, your website must display a compliant cookie banner and manage user preferences effectively. We recommend CookieYes, a leading tool that adapts to local regulations around the world.

CookieYes pricing

Bundle offer

Implement both UserWay and CookieYes together? We’ll reduce your total setup fee to £750.

• Reach more users: Accessibility improves usability for everyone

• Protect your brand: Demonstrate responsibility and leadership

• Improve conversions: Reduce friction and grow engagement

Does the European Accessibility Act (EAA) apply to my business if I’m based in Jersey?

The EAA is an EU directive, but it applies to Jersey-based businesses if they:

• Sell digital products or services to consumers in the EU (including through a website or app), or
• Have offices or operations within an EU country.

If either applies to you, your website or digital service will need to comply with EAA requirements from 28 June 2025.

If you’re entirely Jersey-facing, it’s not a legal requirement - but it’s still best practice and may soon be mirrored by local regulation.

I’m based in the UK. Do I still need to comply with the EAA?

If you sell to or operate within the EU, yes. Even though the UK is no longer part of the EU, the EAA applies to any organisation that offers digital services to EU-based users. If you’re entirely UK-facing, it’s not a legal requirement - but it’s still best practice and may soon be mirrored by UK regulation.

What happens if I don’t comply with the EAA?

Non-compliance can lead to:

• Legal enforcement or fines within applicable EU jurisdictions
  
  
• Customer complaints or reputational damage
  
  
• Potential loss of users who cannot access your services
  
  

More importantly, inaccessible websites exclude people with disabilities. Making your site inclusive is the right thing to do, and often delivers better results for everyone.

How do I know which solution is right for me: UserWay or expert-led management?

• UserWay is ideal if you need a quick, cost-effective path to compliance. It’s a smart overlay that helps your website meet global accessibility standards with minimal effort.

• Expert-led accessibility management is better if you want tailored support, more control over your user experience, and confidence that your site has been tested by humans, not just scanned by software.

We’ll help you decide which route is right for your goals, your site and your users.

Do you only offer accessibility support for websites?

At the moment, our focus is digital experiences: primarily websites, web apps, and customer portals. If you have other types of digital content, get in touch and we’ll let you know if we can help.

What cookie compliance rules apply to Jersey-based businesses?

Jersey’s current Data Protection Law is based on principles similar to the GDPR, and cookie compliance is governed by guidance from the Jersey Office of the Information Commissioner (JOIC). If your website uses non-essential cookies (like analytics, advertising, or tracking), you need:

• Informed consent from users
  
  
• The ability for users to manage their cookie preferences
  
  

Our recommended tools, like CookieYes or CookieScan, automatically adapt to different legal regions, so you’ll always be covered, whether your users are in Jersey, the UK or the EU.

Can I use my own tools instead of CookieYes or CookieScan?

Yes, but make sure they:

• Support full compliance with GDPR, PECR and the ePrivacy Directive
  
  
• Allow for user consent management by region
  
  
• Automatically scan and classify cookies

If your current setup can’t do that, we strongly recommend switching to a proven platform.

Do I need an accessibility statement on my website?

Yes. Even if you're using tools like UserWay or running manual audits, you should include a clear accessibility statement. This demonstrates your commitment to inclusion, outlines the steps you’ve taken, and provides a way for users to report issues. We can help you write one that reflects your chosen solution and legal responsibilities.

How often should accessibility be reviewed?

Accessibility isn’t a one-and-done job. Technology, regulations and user expectations change. We recommend:

• Ongoing automated monitoring (via UserWay or similar)
  
  
• A manual review every quarter
  
  
• A full audit any time you redesign or significantly update your site

Our expert-led accessibility service includes regular structured reviews as standard.

Will accessibility or cookie tools affect my website’s design or performance?

Not noticeably. We’ll configure and brand both accessibility and cookie tools to match your site’s look and feel. They're designed to run efficiently in the background. If you choose expert-led accessibility management, we don’t use overlays at all; everything is integrated directly into your site’s code for a seamless experience.

Can I customise how the cookie banner or accessibility widget looks?

Yes. Both CookieYes and UserWay allow for custom branding. We’ll work with you to make sure they fit naturally into your site’s design, from colours to position and messaging.

Can you help us make a business case for accessibility?

Absolutely. Accessibility isn’t just a legal requirement - it improves SEO, user satisfaction, conversion rates and brand reputation. We can provide evidence, case studies and plain-English summaries to help you explain the value to internal stakeholders.

How and when does the widget appear? Can it be repositioned or delayed?

The UserWay accessibility widget appears as a small icon on your website - typically in the bottom corner. It’s visible to all users, but only expands when clicked. You can customise its:

• Position (top or bottom, left or right)

• Appearance delay (e.g. after a few seconds or on scroll)

• Style (icon type, colours, size)
  
  

We’ll help you configure it to suit your site’s layout and user experience. The aim is to be accessible without being intrusive.

How does this work with a linked microsite?

If your website links to a microsite and you want accessibility coverage across both, each one typically needs its own widget licence and configuration, even if they share a domain or brand. That’s because the widget is implemented per site or subdomain. We’ll assess your setup and let you know the best way to cover everything - whether that means syncing styling across instances or choosing a more scalable solution.

Where are users’ accessibility preferences stored - and is it compliant?

When someone adjusts settings via the widget (like increasing font size or switching to high contrast), their preferences are stored in a cookie on their device. This ensures their experience is consistent on return visits. 

UserWay handles this entirely through their platform - you don’t need to store or manage anything on your side. The process complies with global data protection laws, including GDPR and the EAA, and is managed via the UserWay portal. We’ll configure it in line with your cookie policy and privacy requirements.